{$request->title}  #{$request->id}

{lang="status"}


{template="status" group="support" location="admin" params="$request->status"} {{if $setStatuses = \IPS\nexus\Support\Status::publicSetStatuses( $request )}}    {lang="change"}
    {{foreach $setStatuses as $id => $set}}
  • {$set}
    • {{endforeach}}
{{endif}}
{{if settings.nexus_severities}}

{lang="r_severity"}


{template="severity" group="support" location="admin" params="$request->severity"} {{if !member.cm_no_sev and \count( \IPS\nexus\Support\Severity::roots( NULL, NULL, array( array( 'sev_public=1' ), array( "sev_departments='*' OR " . \IPS\Db::i()->findInSet( 'sev_departments', array( $request->department->id ) ) ) ) ) ) > 1}}{lang="change"} {{endif}}
{{endif}}

{lang="department"}


{template="department" group="support" location="admin" params="$request->department"}
{{if $customFields = $request->department->customFields()}} {{$customFieldValues = $request->cfields;}} {{foreach $customFields as $field}} {{if isset( $customFieldValues[ $field->id ] ) and $customFieldValues[ $field->id ]}}

{$field->_title}


{$field->displayValue( $customFieldValues[ $field->id ] )|raw}
{{endif}} {{endforeach}} {{endif}}
{{if $request->purchase}}
{{if $image = $request->purchase->image()}} url )"}" );'>  {{else}}   {{endif}}

{lang="request_is_for"}

{$request->purchase->_title}
  • {lang="ps_start"}: {$request->purchase->start->localeDate()}
    • {{if $request->purchase->expire}}
  • {lang="ps_expire"}: {$request->purchase->expire->localeDate()}
    • {{endif}}
{{endif}}

{lang="support_responses"}

{{if $request->commentPageCount() > 1}}
{$request->commentPagination()|raw}
{{endif}}
{{foreach $request->comments( NULL, NULL, 'date', 'asc', NULL, FALSE ) as $reply}} {$reply->html()|raw} {{endforeach}}
{{if $request->commentPageCount() > 1}} {$request->commentPagination()|raw}

{{endif}} {{if $request->canComment()}}

{lang="respond_to_ticket"}

{$request->commentForm()|raw}
{{endif}}